TRAINING ONLINE IT INFRASTRUCTURE LIBRARY VERSION 3.0

TRAINING WEBINAR PERSPEKTIF SEJARAH MANAJEMEN LAYANAN TI DAN TI IL

TRAINING THE ITIL SERVICE MANAGEMENT LIFECYCLE – CORE OF PRACTICE UNTUK PRAKERJA

OUTLINE pelatihan Perspektif sejarah Manajemen Layanan TI dan TI IL online

DAY 1
Module 1: Introduction
   * A historical perspective of IT Service Management and IT IL
   * IT IL Today
   * The IT IL value proposition
   * The IT IL Service management practices
   * What is a service?
   * Navigating a ITIL service management lifecycle

Module 2: Core guidance topics pelatihan The ITIL Service Management Lifecycle – core of practice online

   * Service strategy
   * Service design
   * Service Transition
   * Service Operation
   * Continual Service Improvement
   * Lifecycle quality control
   * ITIL conformance or compliance – practice adaptation
   * Getting started – Service Lifecycle principles

Module 3: The ITIL Service Management Lifecycle – core of practice
* Functions and Processes across the lifecycle

DAY 2 pelatihan ITIL conformance or compliance – practice adaptation online

Module 4: Service Strategy – governance and decision-making
   * Strategic assessment
   * Developing strategic capabilities
   * Service provider types-matching need to capability
   * Services as assets-value creation
   * Defining the market space
   * Service portfolios
   * Service outsourcing-practical decision-making
   * Return on investment (ROI)
   * Financial management
   * Increasing service potential
   * Organizational development

Module 5: service design – building structural service integrity
   * Business value
   * Five aspects of service design
   * Identifying service requirements
   * Service design models
   * Delivery model options
   * Service catalogue management
   * Service level management
   * Capacity management
   * Availability management
   * IT Service Continuity Management
   * Information Security Management
   * Supplier Management

Module 6: Service Transition – preparing for change
   * Transition Planning and Support
   * Change management
   * Asset and configuration management
   * Release and deployment management
   * Service validation and testing releases

Trainer : Bapak Arief Adinoto, S.E dan Tim

Jadwal pelatihan :

Batch 1 : 20 – 21 Januari 2026

Batch 2 : 10 – 11 Februari 2026

Batch 3 : 3 – 4 Maret 2026

Batch 4 : 14 – 15 April 2026

batch 5 : 19 – 20 Mei 2026

batch 6 : 24 – 25 Juni 2026

batch 7 : 8 – 9 Juli 2026

batch 8 : 19 – 20 Agustus 2026

batch 9 : 16 – 17 September 2026

batch 10 : 7 – 8 Oktober 2026