TRAINING ONLINE INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) V3 2013 FOUNDATION WITH EXAM PREPARATION
DESKRISPSI TRAINING WEBINAR INFRASTRUKTUR TEKNOLOGI INFORMASI TRAINING PENGENALAN INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) V3 2013 FOUNDATION WITH EXAM PREPARATION UNTUK PRAKERJA
sistem yang dikenal dengan sebutan ITIL tersebut merupakan sebuah kerangka kerja yang dirancang untuk membakukan pemilihan, perencanaan, pengiriman, dan pemeliharaan layanan IT dalam bisnis. Tujuan sistem ini adalah untuk meningkatkan efisiensi dan mencapai pemberian layanan yang telah diprediksi oleh perusahaan. Kerangka kerja ITIL memungkinkan administrator database untuk menjadi mitra layanan bisnis dan bukan hanya sebagai dukungan back-end saja.
Panduan dan praktik terbaik ITIL menyelaraskan tindakan dan pengeluaran departemen IT dengan kebutuhan bisnis.
Menimbang cukup kompleknya materi pelatihan Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
TUJUAN @@@
Dengan mengikuti pelatihan Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation Peserta dapat berbagi pengetahuan / sharing knowledge mengenai Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation dengan peserta dari perusahaan lain yang bergerak di bidang Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation
MATERI pelatihan infrastruktur teknologi informasi online Zoom
Day 1
INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?
COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
+ Defining Processes
+ Defining Functions
+ Connecting Processes and Functions
THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?
SERVICE STRATEGY
* Major Concepts
+ Creating Service Value
+ Service Packages and Service Level Packages
* Service Strategy Processes
+ Service Portfolio Management
+ Financial Management
+ Demand Management
* Service Strategy Summary
+ Interfaces with the Service Design Phase
+ Interfaces with the Service Transition Phase
+ Interfaces with the Service Operation Phase
+ Interfaces with the Continual Service Improvement Phase
* Service Strategy Service Scenario
+ Overall Service Strategy
+ Service Portfolio Management Considerations
+ Financial Management Considerations
+ Demand Management Considerations
Latihan & Praktik
Studi Kasus
Day 2
SERVICE DESIGN
* Major Concepts
+ Five Major Aspects of Service Design
+ Service Design Packages
* Service Design Processes
+ Service Level Management
+ Supplier Management
+ Service Catalogue Management
+ Capacity Management
+ Availability Management
+ IT Service Continuity Management
+ Information Security Management
* Service Design Scenario
+ Service Level Management Considerations
+ Capacity Management Considerations
+ Availability Management Considerations
+ Information Security Management Considerations
+ Service Catalogue Management Considerations
+ ITSCM Considerations
+ Supplier Management Considerations
SERVICE TRANSITION
* Service Transition ProcessesService Transition Summary
+ Knowledge Management
+ Service Asset and Configuration Management
+ Change Management
+ Release and Deployment Management Service Validation and
Testing
* Service Transition ScenarioService Transition Review Questions
+ Knowledge Management Considerations
+ Service Asset and Configuration Management Considerations
+ Change Management Considerations
+ Release and Deployment Management Considerations
+ Service Validation and Testing Considerations
SERVICE OPERATION
* Service Operation Functions
+ The Service Desk
+ Technical Management
+ IT Operations Management
+ Application Management
* Service Operation Processes
+ Event Management
+ Incident Management
+ Problem Management
+ Request Fulfillment
+ Access Management
* Service Operation ScenarioService Operation Review Questions
+ Functions
+ Processes
Latihan & Praktik
Studi Kasus
Day 3
CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement ProcessesContinual Service
Improvement Summary
+ Service Level Management
+ Service Measurement and Reporting
+ CSI ( Step) Improvement Process
* Continual Service Improvement ScenarioContinual Service
Improvement Review Questions
+ Service Level Management
+ Service Measurement and Reporting
+ CSI Process
ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions
Certification
* ITIL® Certification Pathways ISO/IEC Pathways
Latihan & Praktik
Studi Kasus
Target Audience
Training ini dipersiapkan khusus untuk:
* IT Manager
* IT Drector
* IT Infrastructure Staff
* Direksi
Studi Kasus / Praktek pemecahan masalah Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation
METODE pelatihan pengenalan Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation online Zoom
Metode Training Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation dapat menggunakan fasilitas training zoom atau training online, dan bisa juga training offline atau training tatap muka.
INSTRUKTUR pelatihan exam preparation online Zoom
Instruktur yang mengajar pelatihan Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation ini adalah instruktur yang berkompeten di bidang Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation baik dari kalangan akademisi maupun praktisi.
PESERTA
Peserta yang dapat mengikuti training Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation ini adalah staff sdm atau karyawan yang ingin mendalami bidang Information Technology Infrastructure Library (ITIL) V3 2013 Foundation with Exam Preparation .
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training. Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
Jadwal Pelatihan Casa Training 2024 :
Batch 1 : 20 – 21 Januari 2026
Batch 2 : 10 – 11 Februari 2026
Batch 3 : 3 – 4 Maret 2026
Batch 4 : 14 – 15 April 2026
batch 5 : 19 – 20 Mei 2026
batch 6 : 24 – 25 Juni 2026
batch 7 : 8 – 9 Juli 2026
batch 8 : 19 – 20 Agustus 2026
batch 9 : 16 – 17 September 2026
batch 10 : 7 – 8 Oktober 2026
batch 11 : 18 – 19 November 2026
batch 12 : 9 – 10 Desember 2026
Lokasi Training Offline atau Online :
1. Yogyakarta
2. Jakarta
3. Bandung
4. Bali
5. Surabaya
6. Lombok
7. Online via Zoom
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training Offline atau Online :
Negotiable / by request
