TRAINING ONLINE MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

TRAINING WEBINAR MENGELOLA KONFLIK DAN BERURUSAN DENGAN ORANG SULIT

TRAINING GENERATING VS CONFRONTING CONFLICT UNTUK PRAKERJA

OBJECTIVES pelatihan MENGELOLA KONFLIK DAN BERURUSAN DENGAN ORANG SULIT online

  1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
  2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
  3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
  4. Understand the basic human behavior of difficult people.
  5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

COURSE OUTLINE pelatihan Generating vs Confronting Conflict online

DAY 1

Conflict Resolution & the Communication Aspect.

Session 1
   * Opening
   * Definition and Sources of Conflict
   * Component of Conflict (Interests, Emotions, and Values)
   * Models of Conflict

Session 2 pelatihan 12 Barriers to Effective Communication online

   * Bases of Managing Conflict
   * Generating vs Confronting Conflict
   * The Role of Managers
   * The Styles of Managing Conflict
   * Force Field Analysis

Session 3
   * The Communication Pyramid
   * 12 Barriers to Effective Communication
   * Managing Emotions

Session 4
   * Active Listening
   * Assertiveness Skills

DAY 2

Dealing with Difficult People (1)

Session 1
   * Transactional Analysis
   * Understanding Basic Human Behavior

Session 2
   * Types of Difficult People
   * Strategies of Dealing with Difficult People

Session 3
   * Problems in Giving Feed-back
   * Giving Effective Feed-back

DAY-THREE:

Dealing with Difficult People (2)
Session 1
   * Identification of Personal Needs
   * Interaction Principles

Session 2
   * Problems in Coaching
   * Coaching and Counseling

Session 3
   * Interviewing Techniques
   * Face-to-Face with Difficult People

Session 4
   * Feed-back Session
   * Closing
 

Trainer : Bapak Arief Adinoto, S.E dan Tim

Jadwal pelatihan :

Batch 1 : 20 – 21 Januari 2026

Batch 2 : 10 – 11 Februari 2026

Batch 3 : 3 – 4 Maret 2026

Batch 4 : 14 – 15 April 2026

batch 5 : 19 – 20 Mei 2026

batch 6 : 24 – 25 Juni 2026

batch 7 : 8 – 9 Juli 2026

batch 8 : 19 – 20 Agustus 2026

batch 9 : 16 – 17 September 2026

batch 10 : 7 – 8 Oktober 2026

batch 11 : 18 – 19 November 2026

batch 12 : 9 – 10 Desember 2026

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