TRAINING ONLINE MANAGING SERVICES

TRAINING WEBINAR MENGELOLA LAYANAN

TRAINING MOTIVATING AND COACHING FOR SERVICE EXCELLENCE UNTUK PRAKERJA

Materi pelatihan MENGELOLA LAYANAN online

1. The Service Revolution
  2. Re-Evaluating Your Service Culture
  3. Teamwork: Re-Evaluating Your Service Culture
  4. Teamwork: Developing Key Result Area In Customer Service
  5. Managing Customer Service
  6. The Manager As A Customer Service Model
  7. How To Measure Your Service Standards
  8. Teamwork:  Developing New Service Goals, Action Plan, And Standards
  9. Role-Play: Coaching Subordinates For Service Excellence
10. Motivating And Coaching For Service Excellence
11. Developing The Climate Of Service By Applying Informal And Formal Rewards
12. Appraising Service Performance
13. Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
14. How To Develop Service Excellence Checklist For Survey
15. Teamwork: Developing Service Excellence Checklist For Survey
16. Continous Improvement In Managing Service pelatihan Motivating And Coaching For Service Excellence online

17. How To Develop And Maintain Customer Focus Group
18. Role-Play: Customer Focus Group In Action
19. Course Summary
20. Developing Service Excellence Action Plan
21. Feedback And Follow-Up pelatihan Develop Service Excellence Checklist For Survey online

Trainer : Bapak Arief Adinoto, S.E dan Tim

Jadwal pelatihan :

Batch 1 : 20 – 21 Januari 2026

Batch 2 : 10 – 11 Februari 2026

Batch 3 : 3 – 4 Maret 2026

Batch 4 : 14 – 15 April 2026

batch 5 : 19 – 20 Mei 2026

batch 6 : 24 – 25 Juni 2026

batch 7 : 8 – 9 Juli 2026

batch 8 : 19 – 20 Agustus 2026

batch 9 : 16 – 17 September 2026

batch 10 : 7 – 8 Oktober 2026

batch 11 : 18 – 19 November 2026

batch 12 : 9 – 10 Desember 2026

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