TRAINING ONLINE PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS
TRAINING WEBINAR MEMANAJEMEN CUSTOMER SATISFACTION
TRAINING MEMAKSIMALKAN BIAYA OPERASIONAL UNTUK PRAKERJA
PROGRAM OUTLINE: pelatihan Memanajemen customer satisfaction online
Your take away:
* The knowledge of managing your customers satisfaction
* Optimization of your operation cost
* Improving the workforce productivity through performance tracking
* Identified necessary technology and infrastructure for contact center
* Ability to identify key performance measurements in Contact Center
What You will Cover pelatihan Memaksimalkan biaya operasional online
I. Contact Center, the heart of your service to Customers
* Contact Centre background
* Contact Centre benefits
II. Managing Operations in Contact Center
* Managing Your Contact Center Representatives
* Real time floor management
* Providing necessary knowledge and skills
* Quality assurance
III. Supporting the Contact Center
* Work Force Management
* Operational data analysis
* IT and Infrastructure enabler
* Conducive Work place
IV. Building your Service Standard
* Greeting
* Probing
* Delivering accurate solution
* Closing
V. IT and Infrastructure pelatihan Managing Center in Contact Center online
* CTI
* CRM
* Workforce Management application
* Observation Tool
* Knowledge management application
VI. Measuring your Performance
* Customer satisfaction
* Service Level
* Cost effectiveness
* Defect elimination
Target Participant
Manager and Staff
Trainer : Bapak Arief Adinoto, S.E dan Tim
Jadwal pelatihan :
Batch 1 : 20 – 21 Januari 2026
Batch 2 : 10 – 11 Februari 2026
Batch 3 : 3 – 4 Maret 2026
Batch 4 : 14 – 15 April 2026
batch 5 : 19 – 20 Mei 2026
batch 6 : 24 – 25 Juni 2026
batch 7 : 8 – 9 Juli 2026
batch 8 : 19 – 20 Agustus 2026
batch 9 : 16 – 17 September 2026
batch 10 : 7 – 8 Oktober 2026
batch 11 : 18 – 19 November 2026
batch 12 : 9 – 10 Desember 2026
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