TRAINING ONLINE BASIC TELECOMMUNICATION PABX
TRAINING WEBINAR TELEKOMUNIKASI
TRAINING DASAR SISTEM PABX UNTUK PRAKERJA
TRAINING OBJECTIVE pelatihan telekomunikasi online
1. Mempelajari dasar dari sistem PBX (arsitektur dan teknologi)
2. Memahami sistem IP-PBX (arsitektur dan teknologi). Dibandingkan
dengan sistem yang baru seperti: Cisco System Avvid IP Telephony
Systems dengan sistem IP-PBX dari vendor lain
3. Menggali keunggulan dan keandalan dari suatu switching PBX
4. Mereduksi ketergantungan dari suatu sistem vendor dan konsultan
untuk mengevaluasi dan memilih sistem PBX
5. Mengenali kemampuan unjuk kerja dari sistem PBX: desktop
communications, call distribution management, networking, dan
messaging
6. Menggali kemampuan sistem PBX dalam masalah mobile communication,
multimedia applications dan broadband networking
WHO SHOULD ATTEND? pelatihan dasar sistem pabx online
Pelatihan dirancang untuk manager, analis, technical support dan yang
bertanggung jawab terhadap evaluasi system telekomunikasi. Dan akan
memberikan suatu nilai tambah yang besar bagi konsultan, implementor
dan user dalam memilih system switching.
BASIC TELECOMMUNICATION PABX TRAINING OUTLINE pelatihan pengenalan dasar sistem pabx online
1. Pendahuluan PBX system
+ Definisi Sistem PBX
+ Evolusi Digital PBX
+ Menuju sistem IP-PBX
2. Teknologi PBX
+ Pendahuluan (Elemen Hardware PBX, Elemen Software PBX)
+ Perencanaan Switching Network (Fundamental – TDM/PCM circuit
switching, Fundamental – IP packet switching, Topologi Sistem
Switching)
+ Analisis Trafik (Circuit Switched Station Traffic – CSS
ratings, IP LAN/WAN QOS Issues, Trunk Traffic Engineering –
Erlang Calculation)
+ Perencanaan Call Processing PBX (Topologi Elemen Sistem
Processing Tradisional, Kapasitas – Busy hour call
processing)
+ IP-PBX Call Control Issues (H.323, SIP)
+ Pertimbangan Rancangan System Cabinet
+ Circuit Cards (System, Service, Support)
+ Analisis Ukuran Sistem PBX
+ Wiring/cabling Fundamentals
+ Equipment Room dan Lingkungan
3. PBX Terminal Equipment
+ Station User Terminals (Desktop telephones, analog, digital,
IP, Softphones, Mobile phones)
+ Terminal Options, Attendant Position
4. Fundamental Call Processing
5. PBX Multi-Premises Networking
6. ACD-Based Call Centers
+ ACD Basics
+ Call Center Designs
+ ACD Terminology
+ Call screening/ routing/ Distribution
+ MIS Reports
+ Advanced Call Center Concepts
+ Agent Skills
+ Networking
+ Call Blending
+ E-Commerce Webcenter Integration
7. Computer Telephony Integration
+ CTI Fundamentals
+ Message Commands/ Links
+ CTI Applications, Desktop PC Telephony
8. Mobile Communications
+ Wireless PBX Options
+ Integrated Cellular Options
+ Mobile Communication Issues (Pricing, Traffic, System
Integration)
9. System Management
+ Maintenance/Diagnostics Systems
+ System Administration
+ Fault Management
+ CDR/Call Accounting
+ Security Issues
10. System Evaluation and Vendor Screening Topics
+ RFP Considerations
+ Application Issues
+ PBX Information Sources
Trainer : Bapak Arief Adinoto, S.E dan Tim
Jadwal pelatihan :
Batch 1 : 20 – 21 Januari 2026
Batch 2 : 10 – 11 Februari 2026
Batch 3 : 3 – 4 Maret 2026
Batch 4 : 14 – 15 April 2026
batch 5 : 19 – 20 Mei 2026
batch 6 : 24 – 25 Juni 2026
batch 7 : 8 – 9 Juli 2026
batch 8 : 19 – 20 Agustus 2026
batch 9 : 16 – 17 September 2026
batch 10 : 7 – 8 Oktober 2026
batch 11 : 18 – 19 November 2026
batch 12 : 9 – 10 Desember 2026
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